Save the Dates: NACBA’s 27th Annual Convention, Downtown Cleveland!

NACBA is pleased to announce the 2019 Annual Convention dates taking place in Cleveland, OH! Mark your calendars and save the dates for May 16-19, 2019. We are looking forward to seeing you at the Hilton Cleveland Downtown Hotel. Be sure to check out NACBA.org for more information. #NACBATheLand

In Case You Missed It from #NACBADEN:


NACBA provids each convention attendee with free access to the convention session recordings via Playback Now.  Additionally, we also sell this access to other NACBA members & non-members who do not attend the convention.  Visit http://www.playbacknacba.com/ for more information.

Raffle Winners

Mark Bernstein (Central Islip, NY) – All-New Fire HD 10 Tablet with Alexa Hands-Free, 10.1″ 1080p Full HD Display, 32 GB, Black

Patricia Johnson (Redding, CA) – Starbucks Gift Card $50

Jennifer Weil (Hoboken, NJ) – $100 Visa Gift Card

Pia North – (Midlothian, VA) – Southwest Airlines Gift Card $100

Rich Parker – (Portland, OR) – Echo Dot (2nd Generation) – Black

Scott Charmoy (Fairfield, CT) – iRobot Roomba 690 Robot Vacuum with Wi-Fi Connectivity

Bruce Dopke (Chicago, IL) – Samsung Chromebook 3 XE500C13-K03US – 11.6 HD – Celeron N3060 – 4GB – 32GB SSD – Black

Nicole Palmieri (Edison, NJ) – Lyft Gift Card $50

Greg Colpitts (Tulsa, OK) – Uber Gift Card $50

Roxanne Alhejaj (Omaha, NE) – Apple Watch Series 3 (GPS) 42mm Smartwatch (Silver Aluminum Case, Fog Sport Band)

Wayne Aufrecht (Covington, LA) – Complimentary Registration for NACBA’s 27TH Annual Convention in Cleveland, OH

Melissa Sherrick (Lima, OH) – Complimentary Registration for NACBA’s 27TH Annual Convention in Cleveland, OH

Steven Taieb (Mount Laurel, NJ) – Complimentary Registration & One Night at the Cleveland Hilton for NACBA’s 27TH Annual Convention in Cleveland, OH



Get Tips From The Watercooler With Ruby Receptionists!

Check out these great articles in The Watercooler Newsletter from our partner Ruby Receptionists! Get updates and tips that can enhance your business! Take a look at this edition’s features!

  • The Most Humbling Lessons of Leadership: Ruby Founder and CEO Jill Nelson reflects on her entrepreneurial journey in this article for Forbes.
  • Upcoming Webinar: Flex Your Customer Service: Register today for our free webinar on March 7, How to Flex Your Customer Service Muscle, and explore 3 steps to up your customer service game and get your customers pumped!
  • You Had Me at Hello: How do you lead customers to loyalty? By building trust and showing you care from the first “hello,” and this article has tips to help you get there.
  • A Practical Approach to Situational Leadership Bilingual Receptionist Cultivator, Rosy Rocha is the intrepid Ruby responsible for creating and maintaining Ruby’s Spanish service delivery. Get to know her and her leadership style!
  • Advice for Managing Managers: What matters most to your company? Learn how to provide your leaders with the tools to drive your mission, vision, and values.
Want to learn more about what a virtual receptionist can do for your business? Contact us at 866-611-7829 or hello@callruby.com

Bankruptcy News Briefs 1/5

Headlines Leading Into the Weekend…

Robocall Problem Even Worse than FTC Data Shows

Title-Pawned Vehicle Drops Out of Estate When Not Redeemed Post-Petition

Chris Lazarini Discusses Challenge to Dischargeability of Claim Against Broker in Bankruptcy

These banks held the most CFPB complaints in 2017

Two Courts Clear the Way for Bankruptcy Trustees to Avoid Tuition Payments Made by Parents on Behalf of Children as Fraudulent Transfers | Financial Services Perspectives

GOP senator calls for probe into ‘flawed’ vetting process for CFPB official

Claw Back of Parent PLUS Loan Proceeds to Pay College Tuition Hits a Roadblock

NerdWallet CEO: Americans need the CFPB now more than ever

Fourth Circuit Approves Partial Dirt for Debt Plan

The Consumer Credit Market: The CFPB’s 2017 CARD Act Report

Democrats Question GOP Rural Student Loan Reimbursement Bill

Bringing Common Sense to Collections

Angry about robocalls? It’s not just you: New Jersey led the nation in complaints

Dispute Evolution: A bona fide dispute regarding claim amount may disqualify creditor from maintaining an involuntary case.

Eleventh Circuit Affirms Award of Attorneys’ Fees Incurred by Individuals for Stay Violation in Damages Action and on Appeal

Kick Off the New Year with A New Webinar!

Stump the Chumps!
Date: Thursday, January 11, 2018
Time: 11:30 AM Eastern / 8:30 AM Pacific (60 Minutes)
Cost: $25 Members / $75 Non-Members
Presenters: James J. Haller, John C. Colwell, Ed Boltz, Gene Melchionne and Henry Sommer

Register HERE

Who’s Ready for the 2018 NACBA Annual Convention!

Visit the Annual Convention site for the updated schedule, speakers, pre-convention sessions and more! In a blink of an eye, April will arrive! Register today and get savings at the Early Bird Rate!

Register Today!


Register for the, “7 Keys to Building a Referral-based Law Firm” Webinar!


NACBA Webinars Web Banner (1)

NACBA is excited to host a new webinar this month, “7 Keys to Building a Referral-based Law Firm,” on Wednesday, September 14, 2016, 3:00 PM EST / 12:00 PM PST with Stephen Fairley, CEO, The Rainmaker Institute.

Every attorney wants a referral-based practice, but most attorneys struggle to consistently get enough referrals. Stephen Fariley has uncovered the secrets of referrals and will teach you:

  • The 3 biggest reasons why you’re not getting more referrals…and what to do about it
  • Creating a plan to double your referrals in the next 6 months
  • The 4 most commonly overlooked places to increase your referrals

Read more about our presenter, Stephen Fairley!

Stephen is the CEO of The Rainmaker Institute, the nation’s largest law firm marketing company specializing in lead conversion for small to medium size law firms. Over 10,000 attorneys nationwide have benefited from learning and implementing the proven marketing and lead conversion strategies taught by The Rainmaker Institute, LLC.

He works exclusively with attorneys to find new clients fast using online and offline legal marketing strategies and to convert more prospects into paying clients using automated marketing and by fixing their follow up systems.

Stephen is a nationally recognized law firm marketing expert and the international best-selling author of 12 books, a library of cutting edge webinar programs, and 10 audio and video training programs

Don’t miss this opportunity to build up the referrals in your firm!



Bankruptcy News Briefs 9/1


Check Out the Headlines On This First Day of September…


NACBA and the NCLC Seek Rejection of Brunner Test

Average Debt Collection Complaints to CFPB Continue to Decline

Sharp criticism leveled at CFPB investigation tactics

MD Collections accused of sending collection letters that violate debt laws

Fourth Circuit Falls in Line with Second and Eighth Circuits Holding that Filing a Proof of Claim on a Time-Barred Debt Does Not Violate the FDCPA

Mortgage Complaints Sit Lower on CFPB Complaint List


NACBA Webinars Web Banner (1)

7 Keys to Building a Referral-based Law Firm

DATE: Thursday, September 14, 2016, 3:00 PM EST / 12:00 PM PST
COST: FREE for NACBA Members
PRESENTER: Stephen Fairley, CEO, The Rainmaker Institute

Avoiding Judicial Estoppel, Standing and Claim Preclusion Problems
with Non-Bankruptcy Causes of Action
DATE: Thursday, September 22, 2016 – 3:00 PM EST / 12:00 PM PST
COST: $25 NACBA Member, $75 Non-Member
Judge Paul W. Bonapfel, Northern District of Georgia
J. Erik Heath, Esq., Consumer Bankruptcy Attorney, San Francisco, CA
John Rao, Esq., National Consumer Law Center, Inc.


NACBA’s  Fall Workshop

Sail-Away-1024x551 (1)

Don’t miss the boat! Set sail with #NACBASEA on October 6th-9th for stellar sessions, CLE, networking and a little relaxation! Register by Friday, September 2nd  for the Early Bird Rate! 


2017 NACBA’s 25th Annual Convention – Silver Anniversary
Thursday, May 4 – Sunday, May 7, 2017
Orlando, Florida


Not a member of NACBA? Join today and take advantage of the benefits, networking opportunities and resources NACBA has to offer!

Free NACBA Webinar For Members! Register Today!

NACBA Webinars Web Banner (1)

Register Today for:

CFPB Proposed Rule on Payday & Car Title Lending
Thursday, August 18, 2016 – 3:00 PM EST / 12:00 PM PST

Free to NACBA Members

Ms. Ellen Harnick, Senior Policy Counsel & Western States Director, CRL
Ms. Lisa Stifler, Deputy Director of State Policy, CRL

Payday lenders purposefully ensnare people in debt they can’t escape. Payday and car title lenders drain more than $8 billion in fees annually. They collect 75 percent of their fees from people stuck in more than 10 loans a year by charging 300 percent APR. It’s a debt trap. Payday loan borrowers are more likely to fall behind on other bills and to file for bankruptcy.

In June, the CFPB proposed new rules to address the payday car title lending debt trap. Learn from experts at the Center for Responsible Lending about the payday loan debt trap, the proposed regulations, and how you can take action to strengthen the proposed rule.